Client Operations Analyst, $20/hour

Overview:
This role supports client accounts by monitoring performance, resolving issues, and coordinating with internal teams to ensure smooth operations and strong service delivery.

Key Responsibilities:

* Track performance metrics and identify service or operational issues
* Communicate insights and help implement solutions with internal teams
* Act as a primary contact for assigned accounts, handling issue resolution
* Prepare and share routine performance reports
* Support team members in managing account needs and troubleshooting problems
* Assist with creating and updating process documentation
* Complete additional tasks as assigned

Qualifications:
* High school diploma or equivalent (associate degree preferred)
* 1-3 years of experience in customer service, logistics, or account support
* Strong communication, organization, and problem-solving skills
* Detail-oriented with ability to manage multiple tasks
* Proficiency with Excel and Microsoft Office tools
* Ability to work both independently and collaboratively

Preferred:
* Experience with order or transportation management systems
* Willingness to work occasional overtime

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.